Data Deletion
Effective October 27, 2026 · Skarb Group LLC (DBA SKARB) · skarbcrm.com
This page explains how to have data that Skarb holds about you deleted, including data Skarb receives when an insurance agency connects its Facebook business account or WhatsApp number to Skarb. It supplements our Privacy Policy.
What Skarb receives from Facebook and WhatsApp
When an agency admin clicks Continue with Facebook in Skarb to set up WhatsApp messaging, Meta shares the identifiers Skarb needs to register the agency's WhatsApp number with our messaging provider, Twilio:
- the WhatsApp Business Account ID and phone number ID created or selected in the sign-up;
- the WhatsApp display name and business profile the agency entered;
- the WhatsApp messages exchanged between the agency and its customers through that number, stored as conversation records in the agency's Skarb account.
Skarb does not receive or store your Facebook password, your personal profile, friends, posts, photos, or any data from your personal Facebook or WhatsApp accounts.
How to request deletion
1. Remove Skarb's access in Facebook. In Facebook, go to Settings & privacy → Settings → Business integrations, select Skarb, and click Remove. This stops Skarb from receiving anything further from Meta.
2. Ask us to delete what we already hold. Email hello@skarbcrm.com with the subject Data deletion request. Include the agency name and the email address or phone number the data is linked to, so we can find it.
Agency admins can also make the request from inside Skarb by contacting Skarb support from their account. If you are a customer of an insurance agency that uses Skarb, you may contact that agency directly; it can delete your records or forward the request to us.
What happens next
- We confirm receipt within 2 business days and may ask you to verify that the request comes from the account holder or the person the data is about.
- We delete the WhatsApp identifiers, business profile details, and message records covered by the request, and disconnect the WhatsApp sender from the agency's account, within 30 days.
- We email you when the deletion is complete.
What we keep
Text-message and WhatsApp consent, opt-out, and signed authorization records are kept as compliance documents where the law requires it, for example to prove that a message was sent with consent or that an opt-out was honored. These records are kept only as long as that requirement lasts and are not used for any other purpose.
Contact
Skarb Group LLC (DBA SKARB) · hello@skarbcrm.com · skarbcrm.com